--- title: Becoming a Smarter Utility and a Proactive Communicator description: "For utility customer satisfaction, communication and control are key. Providing customers with information before they call with questions, or to report an outage, results in efficiency and cost-savings.\nAt DNI, our team of communication specialists builds a stronger, comprehensive strategy for customer communications. By offering print & electronic forms of communication for bills and notices, your customers have greater flexibility to make payments and receive updates.\n“The utility industry ha" image: https://blog.dnicorp.com/hubfs/Imported_Blog_Media/744cff_0f7b1c9c9eb345338bf62f459a95fa17~mv2.jpg --- [![DNI CORP – The Art Of Delivery](https://blog.dnicorp.com/hs-fs/hubfs/raw_assets/public/DNI_Corp_March2023/images/DNI_New_ForEmailSig.png?width=442&height=667&name=DNI_New_ForEmailSig.png "DNI CORP – The Art Of Delivery")](https://blog.dnicorp.com/) - [HOME](https://dnicorp.com) - SERVICES - [TARGETED MARKETING SOLUTIONS](https://dnicorp.com/targeted-marketing-solutions) - [INTEGRATED MARKETING](https://dnicorp.com/integrated-marketing) - [FULFILLMENT](https://dnicorp.com/fulfillment) - [FUNDRAISING](https://dnicorp.com/fund-raising) - [TRANSACTIONAL COMMUNICATIONS](https://dnicorp.com/transactional-communications) - [POLITICAL POWER UP](https://dnicorp.com/political-power-up) - [ABOUT US](https://dnicorp.com/about-us) - [RESOURCES](https://blog.dnicorp.com/blog) - [CONTACT](https://dnicorp.com#contact) Let's Get Started - [HOME](https://dnicorp.com) - SERVICES - [TARGETED MARKETING SOLUTIONS](https://dnicorp.com/targeted-marketing-solutions) - [INTEGRATED MARKETING](https://dnicorp.com/integrated-marketing) - [FULFILLMENT](https://dnicorp.com/fulfillment) - [FUNDRAISING](https://dnicorp.com/fund-raising) - [TRANSACTIONAL COMMUNICATIONS](https://dnicorp.com/transactional-communications) - [POLITICAL POWER UP](https://dnicorp.com/political-power-up) - [ABOUT US](https://dnicorp.com/about-us) - [RESOURCES](https://blog.dnicorp.com/blog) - [CONTACT](https://dnicorp.com#contact) ##### Post - [All Posts](https://blog.dnicorp.com/blog) - [insider](https://blog.dnicorp.com/blog/tag/insider) - [DNI Engage360](https://blog.dnicorp.com/blog/tag/dni-engage360) - [Direct Mail Marketing](https://blog.dnicorp.com/blog/tag/direct-mail-marketing) - [Digital Marketing](https://blog.dnicorp.com/blog/tag/digital-marketing) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. - 4 min read Share Post Share Post Share Link Cancel Copy Link # Becoming a Smarter Utility and a Proactive Communicator For utility customer satisfaction, communication and control are key. Providing customers with information before they call with questions, or to report an outage, results in efficiency and cost-savings. At DNI, our team of communication specialists builds a stronger, comprehensive strategy for customer communications. By offering print & electronic forms of communication for bills and notices, your customers have greater flexibility to make payments and receive updates. **“The utility industry has moved past the era where customers called to report an outage,” said John Hazen, senior director of the utility practice at J.D. Power.** The expectation today is for the utility to make that call. “Even from an outage perspective, we have reams of data that shows, ‘if I don’t get any info, my satisfaction is low. If I get outage info by calling the utility, it’s even lower,'” he said. “The more you push information, the less folks have to call you.” When asked what they’d like from their utility company, the top three consumer responses were: - in-home smart energy products - easier-to-understand bills - internet service Studies found that consumers expect utilities to focus on safe, reliable power and to collaborate with leaders in other industries for improved solutions. Consumers are looking for new features, such as phone apps plus faster and smarter ways to pay bills and connect. As a communications leader, our team at DNI is excited about our partnerships and solutions within the utility industry. By focusing on customer satisfaction, communication, and control of the consumer relationship, we truly transform the art of delivery. Contact us to find out how DNI can streamline and enhance your customer communications. [Utilities](http://dnicorp.com/tag/utilities/) [Customer Satisfaction](http://dnicorp.com/tag/customer-satisfaction/) Share Link Cancel Copy Link [All Posts](https://blog.dnicorp.com/blog) ![HIPPA Compliant](https://blog.dnicorp.com/hs-fs/hubfs/raw_assets/public/DNI_Corp_March2023/images/HIPPA.png?width=256&name=HIPPA.png "HIPPA Compliant") ##### CONTACT US ![SOC 2 Type 2 Service Organization](https://blog.dnicorp.com/hs-fs/hubfs/raw_assets/public/DNI_Corp_March2023/images/SOC.png?width=256&name=SOC.png "SOC 2 Type 2 Service Organization") [sales@dnicorp.com](mailto:sales@dnicorp.com) 711 Spence Lane Nashville, TN 37217 Tel: 615-313-7000 Let's Get Started - [![Facebook](https://blog.dnicorp.com/hubfs/raw_assets/public/DNI_Corp_March2023/images/e0678ef25486466ba65ef6ad47b559e1.png)](https://www.facebook.com/dnicorp) - [![Twitter](https://blog.dnicorp.com/hubfs/raw_assets/public/DNI_Corp_March2023/images/c4392d634a0148fda8b7b2b0ad98293b.png)](https://twitter.com/dni360) - [![Linkedin](https://blog.dnicorp.com/hubfs/raw_assets/public/DNI_Corp_March2023/images/f61c7a3b4b4947b28511a25034973383.png)](https://www.linkedin.com/company/data-marketing-network/) - [![Youtube](https://blog.dnicorp.com/hubfs/raw_assets/public/DNI_Corp_March2023/images/e9bb463a1bc4434c9d33b81b1fe937f5.png)](https://www.linkedin.com/company/data-marketing-network/) © 2023 | [Sitemap](https://dnicorp.com/sitemap) ![DNI](https://blog.dnicorp.com/hubfs/raw_assets/public/DNI_Corp_March2023/images/DNI_LIT-FullColor.png) ## WE'RE HERE TO HELP! Talk to us about improving your response rates and handling your client communication needs.   Curious as to how our services can help you? Allow a member of our talented team to contact you by filling out the form below.  ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "DNI Corp", "url" : "https://blog.dnicorp.com/blog/author/dni-corp" }, "dateModified" : "2023-03-16T22:16:01.200Z", "datePublished" : "2017-12-05T05:00:00.000Z", "headline" : "Becoming a Smarter Utility and a Proactive Communicator", "image" : [ "https://blog.dnicorp.com/hubfs/Imported_Blog_Media/744cff_0f7b1c9c9eb345338bf62f459a95fa17~mv2.jpg" ], "mainEntityOfPage" : { "@id" : "https://blog.dnicorp.com/blog/post/becoming-a-smarter-utility-and-a-proactive-communicator", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.dnicorp.com/hubfs/Imported_Blog_Media/744cff_33a9c7a79f974fac9728a957acf6707a~mv2.jpg" }, "name" : "DNI Corp" } } ```